Home Care Medical

Our Mission – To enhance the quality of life of those we serve

Customer Feedback

We help make Southeastern Wisconsin a better place . . .

  • babies breathe on our ventilators
  • teenagers heal with our bracing
  • Moms take care of their legs with our compression stockings
  • Dads sleep better with our CPAP therapy
  • Grandmas visit friends with our “bling’d” rolling walkers
  • And, Grandpas take naps in our ultimate man cave chairs

We touch so many lives . . . everyday.

In pursuit of excellence, we monitor several performance measures – including Customer Satisfaction. The results of our Customer Satisfaction Survey enable us to modify our policies and procedures to ensure we continue to provide superior care, products and services that our customers have come to know and trust.

Our Customer Satisfaction Survey is distributed to our customers who place orders over the phone, purchase products from one of our retail store locations or receive a visit from one of our medical professionals. All customers are then asked to complete and return the survey to Home Care Medical. Accredited by the Joint Commission and an active member of WAMES, The MedGroup and AA Homecare, Home Care Medical is proud of our Customer Satisfaction Survey results.

Customer Comments

Below are a few of the customer and referral comments that we have been proud to receive. If you have any questions or comments on how we can serve you better, please Contact Us. Home Care Medical . . . helping you and your family get on with life!

“I always feel like a top priority.”

“Very friendly, very professional, very thorough.”

“Thank you for making this transition a positive one. Times such as this can be stressful. You made it easy!!”

“The woman was so kind, and made a follow up call to me. My supplies were overnighted. First time that has ever happened, and I believe it was related to the caring person who helped me when ordering. So much appreciated the prompt service. The customer service rep. is the nicest one I have ever spoken to, thank you!”

“I have nothing but good things to say about Home Care Medical. They handle everything in a prompt manner. I would recommend them to anyone.”

“The staff person helping us has been wonderful to work with – helpful and encouraging.”

“Staff was great and worked hard for me in dealing with the insurance company.”

“Staff was very courteous and helpful, explained everything thoroughly in a manner I understood. Thank you!”

“I have never been happier with a DME company. You are all wonderful, knowledgeable and professional.”